Cancellation policy

1. Subscriptions

By subscribing, you will receive regular deliveries based on the frequency you selected. Your payment details will be stored securely, and each delivery will be billed automatically (unless payment is made in advance).

Subscriptions renew automatically at the end of the selected billing period. You can cancel or modify your subscription at any time. You can find the link to manage or cancel your subscription in your order confirmation emails as well as directly within your customer account.

2. Pre-Orders

When placing a pre-order, you are purchasing a product that is currently out of stock or arriving soon. Payment authorization or collection may occur in full or in part at checkout, or shortly before shipment.

As long as a pre-order has not yet been processed for shipping, you can cancel it at any time free of charge. Once shipped, cancellation is no longer possible; however, you may return the product after receipt in accordance with our Cancellation Policy.

3. Notice Regarding Opened Food Packaging

Please note that for hygiene and health protection reasons, seals on coffee packaging must not be broken. Once the packaging has been opened, returns are strictly excluded.